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Frequently Asked Question

1. How can I place an order?

  • To place an order, simply browse our catalog, select the desired items, and add them to your shopping cart. Follow the checkout process to provide shipping information and complete your purchase.

 

2. What payment methods do you accept?

  • We accept various payment methods, including credit/debit cards, and other secure online payment options. You can view the available payment options during the checkout process.

 

3. Is it safe to shop on your website?

  • Yes, shopping on our website is completely safe. We use advanced security measures to protect your personal information and ensure a secure shopping experience.

 

4. How can I track my order?

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

 

5. Do you ship internationally?

  • Unfortunately we did not ship internationally for the time being.  

 

6. Can I modify or cancel my order after placing it?

  • Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase. If you need assistance, kindly contact our customer support.

 

7. How do I contact customer support?

  • You can reach our customer support team through [email protected], Whatsapp or call us at 011-16854880, or by visiting our [Contact Us] page. We strive to respond to inquiries immediately.

 

8. What are your customer support hours?

  • Our customer support team is available Monday to Friday (9.30am - 6.30pm). If you contact us outside of these hours, we will get back to you as soon as possible during the next business day.

 

Feel free to contact us if you have any other questions or concerns. We're here to assist you!