Return Period
Customers have 7 days from the date of purchase to return eligible items.
Condition of Returns
Items must be unused, undamaged, and in their original packaging.
Return Process
- To initiate the return process please contact our customer service team at
- E-mail: [email protected]
- WhatsApp: 011-1685 4880 or 016-520 4880
- Pack the items securely, affix the provided return label, and ship to:
WANG WANG PETLIFE STORE
No.6, Tingkat Taman Ipoh 6,
Taman Ipoh Selatan,
31400 Ipoh, Perak.
Refund or Exchange
- No cash refunds will be issued, store credit will be credited instead to the webstore account within 5 to 7 business days of receiving the returned items.
- Exchanges are subject to product availability. If the desired item is unavailable, a store credit will be processed.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective/damaged item.
Exceptions
Free gift and clearance items are non-returnable.
Defective or Damaged Products
If you receive a defective or damaged item, contact our customer service within 7 days for assistance. We will cover return shipping costs and provide a replacement or refund.
Customer Service
For any questions or concerns, please contact our customer service at [email protected] or WhatsApp 011-1685 4880