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Return & Exchange Policy

We strongly believe in customer satisfaction and we want you to be fully satisfied with your purchase. If you change your mind, we're happy to accept a return or an exchange. 

For Purchases Made Online on wangwang2pets.com.my

You may return your merchandise within 14 days of receipt in new, unused and original packaging condition for Product in the same retail value to be used on your next purchase. All return or exchange must be accompanied by an email notification to e[email protected]. Kindly note that no refund of the excess Online Store Credits will be given should the exchanged merchandise be of lower retail value.

 

Please do take note on the returns/exchange exclusions for purchases made on wangwang2pets.com.my

  • No cash refund will be given. A product replacement will be given instead.
  • Valid for purchases made on wangwang2pets.com.my only.
  • Returns/Exchanges for purchases made online will not be accepted at our retail outlets.
  • For further assistance and clarification, kindly email to e[email protected]

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Please return your purchase to the following address:


WANG WANG PETLIFE STORE
No.6, Tingkat Taman Ipoh 6,
Taman Ipoh Selatan,
31400 Ipoh, Perak.

Please contact us at [email protected] if you have any questions or doubts.