Sign up now to get extra member discount for your purchase!
Return & Exchange Policy

Thank you for shopping at Wang Wang PetLife Store. We appreciate your business and want to make sure you are completely satisfied with your purchase. If you have any questions about our return and exchange policy, please contact us at [email protected].

 

1. Returns

1.1 Eligibility

  • You may return most new, unopened items within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

 

1.2 Return Process

  • To initiate a return, please notify us via email [email protected] or Whatsapp at 011-1185 4880. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.

 

1.3 Refunds

  • No cash refund will be given. A product replacement will be given instead.

 

2. Exchanges

2.1 Eligibility

  • We offer exchanges for items that are defective or damaged. If you need to exchange an item for the same product, please notify us via email [email protected] or Whatsapp at 011-1185 4880.

 

2.2 Exchange Process

  • To exchange an item, please notify us via email [email protected] or Whatsapp at 011-1185 4880. Kindly return the item to the following address:

 

WANG WANG PETLIFE STORE
No.6, Tingkat Taman Ipoh 6,
Taman Ipoh Selatan,
31400 Ipoh, Perak.

 

  • Once we receive the defective or damaged item, we will send you a replacement. If the item is no longer available, we will exchange it item with the same value. 

 

3. Return Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

4. Contact Us

  • If you have any questions about our return and exchange policy, please contact us at notify us via email [email protected] or Whatsapp at 011-1185 4880